Delivery & Shipping Policy

Klineck provides digitally delivered access to clinic-management software. We do not sell or ship physical goods under a Klineck subscription.

Shipping addresses, shipping fees, carriers, parcel tracking numbers, customs, and physical-delivery estimates therefore do not apply.

After successful payment confirmation, the selected plan is intended to activate automatically and confirmation or onboarding instructions are sent electronically to the account email address.

The subscription is treated as delivered when the workspace entitlement becomes available and the electronic confirmation is issued.

Activation may be delayed while payment is pending or rejected, during a security or fraud review, when account or contact details are incorrect, during planned maintenance, or because of a technical failure outside reasonable control.

We will use reasonable efforts to resolve a confirmed delivery problem and provide access or another remedy required by the subscription agreement or applicable law.

If paid access is not available promptly after payment confirmation, email [email protected] from the account email address and include the clinic or account identity and transaction reference.

Do not send complete card numbers, passwords, authentication codes, or patient information in a support message.

Optional onboarding assistance, data preparation, training, integration setup, or Enterprise configuration may be scheduled separately.

Those activities do not change the digital delivery date of the underlying subscription unless a separate written agreement expressly says otherwise.

Payment confirmations, invoices, receipts, credit notes, and other transaction records are provided electronically where applicable and may depend on the payment method and Egyptian invoicing requirements.

Keep the transaction reference and electronic records for support, accounting, refund, and cancellation requests.

This policy applies to Klineck SaaS subscriptions, not clinic appointment delivery, healthcare services, patient payments, or products supplied independently by a clinic.

We may update this policy for changes to delivery operations, payment methods, or law. Contact [email protected] with digital-delivery questions.