Refund & Cancellation Policy

This policy applies only to paid subscriptions for Klineck's clinic-management software. It does not govern clinic appointment cancellations, refunds owed by a clinic to a patient, patient billing, or physical products.

This policy describes commercial handling only. Mandatory rights under applicable Egyptian law remain unaffected and prevail if they provide greater protection.

You may request a full refund within seven calendar days after the initial subscription purchase if the workspace has not been substantively used.

A workspace is unused only when it has no patient records, visits, appointments, uploaded files, reminder messages, AI operations, online bookings, or invited team members. Signing in and reviewing initial settings do not by themselves count as substantive use.

We investigate reported duplicate charges, incorrect amounts, unauthorized payments, and failure to provide the paid access. These cases are reviewed independently of the voluntary seven-day unused-workspace rule.

We may request reasonable information needed to verify the account, transaction, authority of the requester, and whether access was delivered or used.

Email [email protected] from an address associated with the clinic or account. Include the clinic or account identity, invoice or transaction reference, payment date, and the reason for the request.

Submitting a request does not guarantee approval. We will assess eligibility under this policy, the subscription agreement, payment records, account activity, and applicable law.

Approved refunds are sent to the original payment method within seven business days after approval unless the payment provider requires another lawful method.

Your bank, card issuer, wallet, or payment provider may take additional time to display the credit. Any electronic invoice, receipt, credit note, or cancellation record will be handled where applicable.

Cancelling a subscription stops its next automatic renewal. Access continues until the end of the current paid monthly, three-month, or yearly term unless immediate restriction is required for security, misuse, law, or a separate written agreement.

Partially used subscription terms are not automatically prorated or refunded. Klineck may approve an exception, and nothing in this policy limits a refund or remedy required by applicable law.

We may update this policy for changes to the product, payment methods, operations, or law. The effective date shown above identifies the current public version.

For subscription refund or cancellation questions, contact [email protected]. Privacy requests should be sent to [email protected].